Privacy Policy
Privacy Policy for www.crownhandicrafts.com.my
- Introduction
Welcome to Crown Furniture & Carpets! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Your privacy is of utmost importance to us, and we are committed to protecting your personal data.
- Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Such as your name, email address, phone number, and mailing address when you register on our site, place an order, subscribe to our newsletter, or fill out a form.
- Payment Information: Including your credit/debit card number, billing address, and other necessary details to process your transactions.
- Technical Data: Information like your IP address, browser type, operating system, and browsing behavior on our site.
- Communication Data: Details of your inquiries or complaints submitted through our customer support channels.
- How We Use Your Information
We use the collected data for the following purposes:
- Order Processing: To manage and fulfill your orders, including processing payments and delivering products.
- Customer Service: To respond to your inquiries, provide support, and manage your account.
- Marketing Communications: To send you promotional offers, updates, and newsletters, with your consent.
- Site Improvements: To analyze site usage and improve our website, services, and customer experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except under the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, as long as these parties agree to keep your information confidential.
- Legal Obligations: We may disclose your information if required by law or in response to valid requests by public authorities.
- Cookies and Tracking Technologies
We use cookies, web beacons, and other tracking technologies to:
- Enhance your user experience by personalizing the website according to your preferences.
- Track and analyze usage and activity on our website to improve functionality.
- Deliver targeted advertisements based on your interests and browsing behavior.
You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features on our site.
- Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures, such as encryption, firewalls, and secure server environments, to protect your data against unauthorized access, alteration, disclosure, or destruction.
- Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.
- Your Rights
You have the right to:
- Access, correct, or delete your personal information held by us.
- Withdraw your consent to our processing of your data, where applicable.
- Opt-out of receiving marketing communications from us.
To exercise these rights, please contact us using the details provided below.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
- Contact Us
If you have any questions or concerns about this Privacy Policy, please email us at: support@crownhandicrafts.com.my