FAQS

Yes, we do have Showrooms in Kuala Lumpur for you to view our extensive range of carpets and furniture. Pls visit the contact us page here to get the complete address, location, and business hours of our Showrooms.

Yes definitely!
Please click here to know all about
our company,
our products and services,
our past project portfolio,
what makes us different than others,
and our business relationships with our customers and partners.

Our product range includes:

1. Carpets & Rugs
2. Furniture – Wooden Aesthetic
3. Furniture – Wooden Aesthetic
4. Office Carpet Tiles
5. Vinyl & Spc flooring
6. Artificial Grass Carpet

Modern/Contemporary Carpets - often with abstract patterns and bold colors. They also include minimal texture in pastel colors. These Rugs are perfect for modern interiors looking to make a statement.

Persian Carpets - known for their intricate patterns and rich colors. Their designs are originated from ancient historic Persia – Iran.

Tribal & Kilim Carpets – are known by famous nomadic tribes. The variety of styles are from regions such as Afghan, Central Asia, Turkey, Morocco. These carpets often feature bold designs and vibrant colors.

Shaggy Carpets - have a deep, plush pile that gives them a luxurious and comfortable feel. They are perfect for adding warmth and texture to living rooms and bedrooms.

Sisal & Jute Rugs – are perfect resort style, Zen themed rugs. Suitable to be placed under the dining table, patios, resort or zen theme rooms.

Outdoor Carpets - are made from durable, weather-resistant materials. They are perfect for patios, decks, and other outdoor spaces.

Additional Information:

• Customization: Many of our carpets can be customized in terms of size, color, and design to suit your specific needs. 
• Care Instructions: Each type of carpet comes with specific care instructions to ensure longevity and maintain their beauty. 
• Sustainability: We are committed to sustainable practices and ensure that our carpets are made from ethically sourced materials. 

If you have any specific requirements or need assistance in choosing the right carpet for your space, please contact our customer service team.

All our furniture is made by skilled artisans and features Indian designs, antique styles, and boho styles which includes Cabinets, Coffee Tables, Console Tables, Maharaja Swing, Sofa & Takhts, Dining Tables, and many more unique pieces.

Matches & complements various Interior styles: 

*Modern, *Contemporary, *Mediterranean, *Moroccan, *English colonial, *Vintage-Rustic, *Semi-classic.

These artistic furniture pieces add a lively soul to your home interior. Makes your room complete by filling the missing charm with the timeless pieces that never fades. 

It is made up of Sheesham (Indian Rosewood)

• Properties: Sheesham is highly durable and resistant to termites and decay. 
• Aesthetic: Varied grain patterns with rich, dark hues, often with beautiful natural markings. 

Carpet roll wall to wall refers to carpeting that is sold in large rolls and is installed to cover the entire floor space from one wall to another, providing a seamless and uniform look.

Wall-to-wall carpet rolls are commonly used in various settings, including:

• Residential Spaces: Living rooms, bedrooms, and hallways for a cozy and continuous flooring option. 
• Commercial Spaces: Offices, conference rooms, and hotel rooms for professional and cohesive aesthetics. 
• Public Areas: Theaters, libraries, and schools for durability and sound absorption. 
• Hospitality: Hotels and resorts for luxurious comfort and design continuity. 

These carpets are chosen for their ability to create a smooth, polished appearance and enhance the overall ambiance of the space.

Carpet tile, also known as carpet squares or modular carpet, are types of carpeting made up of individual tiles or squares rather than one continuous roll.

Carpet tiles are versatile and can be used in various settings, including:

• Commercial Spaces: Offices, retail stores, and hotels benefit from easy installation, maintenance, and the ability to replace individual tiles as needed. 
• Educational Facilities: Schools and universities appreciate the durability and flexibility of carpet tiles in high-traffic areas like classrooms and corridors. 
• Residential Settings: Homeowners use carpet tiles in basements, playrooms, and home offices for their convenience and design options. 
• Healthcare Environments: Hospitals and clinics often utilize carpet tiles in patient rooms and waiting areas for comfort and easy cleaning. 

Carpet tiles offer numerous advantages, including flexibility in design, ease of installation, and the ability to replace damaged tiles without replacing the entire floor covering. They are available in a wide range of colors, patterns, and textures to suit various design preferences and functional needs.

Vinyl flooring is a type of synthetic flooring material that mimics the look and feel of hardwood flooring. It is composed of vinyl layers adhered to a rigid core, with a printed design layer on top that replicates the appearance of wood grain.

SPC (Stone Polymer Composite) flooring is a type of rigid core vinyl flooring composed of a mixture of limestone and stabilizers encased in a vinyl core. This construction gives SPC flooring exceptional stability, durability, and water resistance.

These flooring are commonly used in:

• Residential Settings: Living rooms, bedrooms, kitchens, and bathrooms for its durability, water resistance, and ease of maintenance. 
• Commercial Spaces: Offices, retail stores, restaurants, and healthcare facilities where durability, aesthetics, and cost-effectiveness are important considerations. 
• High-Traffic Areas: Due to its resilience and resistance to scratches, stains, and moisture, vinyl plank flooring is suitable for areas with heavy foot traffic. 

Both Vinyl & SPC flooring provides a cost-effective and versatile flooring solution with a wide range of design options, including wood and stone looks.

Yes, we maintain a ready stock of our most popular products to ensure quick availability and prompt delivery to our customers. 

And Yes, we are the direct stockist of our products. By managing our inventory in-house, we can maintain quality control and offer competitive pricing to our customers. 

Feel free to browse our selection of ready-to-ship items on our website or contact our customer service team for more information on stock availability. 

CARPETS & RUGS:

As with all wear and tear products, our rugs do not come withwarranty. However, we use high quality materials to make our rugs. It willlast you a long time with proper care. 

FURNITURE:

Our furniture is made up of solid wood which is considered to last generations. It is made in cottage industry where artists carve their art on each furniture pieces all by hand, hence no mechanical or electronic structure is involved in furniture which needs warranty. These can be re-polished or restored to enhance its grace. We have a team of professional experts and can provide you service to restore your furniture.*Note no warranty or service on wear and tear fabric, textile, cushion, upholstery.

CARPET ROLL & CARPET TILE FLOORING:

The carpet roll wall to wall and carpet tiles come with an Antishock warranty and limited wear and color warranty depends on type material and collection. Please view the period of warranty and complete details in the description & specification tab of each product.

Yes, the products showcased on the website are mostly using actual products to maintain true colors of the products. However, depending on the resolution of your device's screen, there might be slight variation in the color of the actual product and it's website image. However, the colour should not fall of a different group of colour, e.g.; Red vs Green
You are always welcome to contact us to get more pics

Yes, you can Shop with Confidence. Crown believes in providing high quality products along with good service which endorses the impression of trust among its customers. If you are still unsure you can view our Google profile and see what people say about us after they purchase our products. We have been established since 2006 till present all by maintaining the trust relationship between our esteemed customers. Meantime you can also view our Project Portfolio (Client Diaries) to view how our products look in real customer homes.

Yes, we specialize in customized rugs. You may view our Bespoke Customize Carpet page

Yes, of course. Just share your pictures via whatsapp and our team will suggest the best possible options for your requirement.

For information on how to arrange area rugs in various living spaces see our tips in the Rug Guide section. And you are welcome to take our expert opinion via WhatsApp

Yes, we showcase a comprehensive portfolio of our completed projects on our website. You can explore our portfolio to view images and details of the projects we have undertaken, including residential, commercial, and institutional projects. Please click here to view

All products are in our online store. However, all products listed may not be displayed in the showroom. To ensure that the products you are looking for are available in our retail stores you can contact us beforehand.

At Crown, we aim to offer a wider range of furnishing styles and designs for you. To achieve this, certain items may only be produced specially according to your order. Such items under the made-to-order programme may be customized to your preference for choice of material, design, color and so on. Made-To-Order items will take 4-8 weeks' time for production or as stated.

The main basis of rug care will be regular vacuuming of the rugs to remove any loose soil/dirts. This will help prolong the life of the rugs.
Any spills or heavy soiling should be attended immediately to avoid any permanent damage that may be caused to the carpet fibre.

For further instructions on how to care for your rugs, please read thru our Rugs Care Guide.

There can be few possibilities for the product not in stock.

1. Product sold out, and now out of stock. It may replenish timely unless it's discontinued from future factory production.
2. Clearance collection which may no longer be available, instead new and updated collections are produced keeping in mind with the latest and on-going design color trends.

However, please contact us via WhatsApp or email for the products that you’re interested in, and we will try to accommodate your needs.

You can check the status of your order by selecting ‘Track Your Order’. Then, key in your Order ID and email address in the designated fields. You will be able to see the status of your order; Processing, Cancelled, Failed, Refunded, or On Hold.

Once you place an order, we begin to process orders immediately.

Please contact us via  Whatsapp or email us the same day you made purchase with your order number, the name/product code of the item and we will attempt to accommodate your request. Once the order is processed, we cannot accept cancellation nor changes.

Shipping depends on the product and type of order. Please refer to our Shipping & Delivery Policy to view complete details on shipping time product and location wise.

you have not received any tracking number within 48 hours (working days) from the date of order. Please contact us via WhatsApp and we will do the necessary.

We accept PayPal, E-wallet, BNPL, QR Pay Online Banking & Credit Card payments via our trusted online payment gateway partners.

Once you have placed an order you will shortly receive a confirmation email. Kindly check your inbox, junk/spam folder. If you have not received your order confirmation email please contact us immediately.

You may contact us via WhatsApp

Yes ofcourse, you can view our privacy policy here

Hi there, yes we do have installment plans. Our installment plan is 6 months and 12 months 0% interest. For online purchase we have Maybank, CIMB Bank, HongLeong Bank and American Express.In store purchase we accept Maybank, CIMB Bank, HSBC, Standard Chartered, UOB, American Express, Affin Bank, Alliance Bank, citiBank, AmBank Group, BSN, OCBC and RHB.

Yes, we do have BUY NOW PAY LATER payment method. We accept atome buy now pay later.

Of course. We want to ensure that our customers receive the best of our products.

It varies depending on the product and type.

Please refer to the Shipping and Delivery Policy here

It varies depending on the product and type.

Please refer to the Shipping and Delivery Policy here

We will be using a courier service, lalamove/grab service, third-party outsourced lorry transporter service to deliver, depending on the product and location.

For Sabah/Sarawak and International orders we will use the means of transport by Air or Sea depending on the product, weight, size and other necessary requirements.

Once we have packed your goods to be delivered, we will send you an email with the tracking number or equivalent necessary document to view your delivery progress.

Yes we do deliver all over West and East Malaysia and Singapore. Kindly contact us for further information.

Yes we are capable to deliver internationally. For Shipping charges please view at the time of check-out, or contact us for further information.

Please contact us immediately via our WhatsApp Chat feature or email us.

We practice processing orders immediately. Please contact us on the same purchase day and we will accommodate your requests.

We cannot modify your order after the shipping process has started.

For customised/made to order/ pre-order goods can only be modified if the manufacturing or procurement process for your original order has not started.

Please contact us immediately via our WhastApp Chat feature or email us.

Your shipping address can be changed if your order has not left our warehouse.

Please ensure that you are available to accept delivery.

If delivery is missed, a second delivery attempt can be arranged, costs of which will be borned by the Buyer.

Returns are subject to the store’s return policy. Full Terms & Conditions for returns/refund/exchange can be found here

Customers are required to arrange their own courier to return the item to us in good condition. Refund of courier charges will be dependent on the nature of the refund.

As soon as we start processing your return package at our warehouse, you will receive an email to confirm that we have received and are processing your order.

We issue most refunds less than 21 days after we received your item. Your bank or credit card company may require additional time to process your refund.

If you believe the product you’ve ordered is damaged, the incorrect items have been delivered, or your order hasn’t arrived within the specified time frame, please email us along with order details and the proof of damage or incorrect product received. 

Yes, we welcome partnerships with interior designers who are interested in reselling our products to their clients. As a partner, you'll have access to our exclusive product catalog, competitive pricing, and dedicated support to meet the unique needs of your projects. Click here to view benefits and steps to become our partner.

Absolutely! We welcome partnerships with furniture showrooms interested in expanding their product offerings to include our premium carpets. Collaborating with us as a partner allows you to enhance your showroom's selection and provide your customers with high-quality flooring options. Click here to view benefits and steps to become our partner.

Yes, we offer an affiliate partnership program for social media influencers interested in promoting our products to their followers. As an affiliate partner, you can earn commissions for each sale generated through your unique affiliate links or discount codes. Click here to view benefits and steps to become our partner.

Don’t worry if you’ve forgotten your password! At login page, simply click the ‘Forgot Your Password?’. You will direct to a page to key in your username OR email to create a new password.

You must log into your account using your old email address and click on ‘Edit Profile’ under user dashboard. Once you key in your new preferred email, hit ‘Update Profile’ and your changes will be saved!