FAQS

Yes, we do have Showrooms in Kuala Lumpur for you to view our extensive range of carpets and furniture. Pls visit the contact us page here to get the complete address, location, and business hours of our Showrooms.

Yes definitely!
Please click here to know all about
our company,
our products and services,
our past project portfolio,
what makes us different than others,
and our business relationships with our customers and partners.

Our product range includes: 

1. Carpets & Rugs
2. Furniture – Wooden Aesthetic
3. Office Carpet Tiles
4. Roll Carpets for Residential & Commercial
5. Vinyl, SPC & Laminate Flooring
6. Artificial Grass Carpet
7. Hotel Carpets (Axminster & Nylon Printed)
8. Masjid & Mosque Carpet

Modern/Contemporary Carpets — often with abstract patterns and bold colors, or minimal texture in pastel colors. Perfect for modern interiors looking to make a statement.

Persian Carpets — known for their intricate patterns and rich colors, with designs originating from ancient historic Persia (Iran).

Tribal & Kilim Carpets — known by famous nomadic tribes, from regions such as Afghanistan, Central Asia, Turkey, and Morocco. Often feature bold designs and vibrant colors.

Shaggy Carpets — have a deep, plush pile for a luxurious, comfortable feel. Perfect for adding warmth and texture to living rooms and bedrooms.

Sisal & Jute Rugs — perfect for resort-style, zen-themed spaces. Suitable under dining tables, patios, or resort/zen-theme rooms.

Outdoor Carpets — made from durable, weather-resistant materials, perfect for patios, decks, and other outdoor spaces.

Sheep Skin & Cow-Hides — Premium New Zealand Sheepskin Rugs: Timeless Luxury & Cozy Sophistication for Modern Interiors

Round Rugs — versatile and stylish, with a soft curved shape that adds visual interest and creates a more inviting feel. Perfect for living rooms, bedrooms, dining areas, and cozy seating spaces.

Hallway Runners — long, narrow carpets designed to enhance hallways, corridors, entrances, and transitional spaces. Perfect for adding warmth, style, and comfort while protecting high-traffic floors.

Custom Made Carpets — bespoke carpets crafted to your exact size, shape, design, and project requirements. Options include luxurious hand-tufted rugs in wool, bamboo silk, and viscose, as well as sisal & jute, Hotel Axminster & nylon printed carpets, and natural wool braided rugs. Perfect for residential, hospitality, commercial, and unique interior projects requiring a truly personalised carpet.

Additional Information:

Customization: Many of our carpets can be customized in size, color, and design to suit your specific needs.

Care Instructions: Each carpet type comes with specific care instructions to ensure longevity and beauty.

Sustainability: We are committed to sustainable practices, using ethically sourced materials.

If you have specific requirements or need help choosing the right carpet, please contact our customer service team.

All our furniture is made by skilled artisans and features Indian, antique, and boho design styles, including Cabinets, Coffee Tables, Console Tables, Maharaja Swings, Sofas & Takhts, Dining Tables, and many more unique pieces.

Matches and complements various interior styles:
Modern, Contemporary, Mediterranean, Moroccan, English Colonial, Vintage-Rustic, and Semi-Classic.

It is made from Sheesham (Indian Rosewood):

Properties: Highly durable and resistant to termites and decay.

Aesthetic: Varied grain patterns with rich, dark hues and beautiful natural markings.

Browse our complete range of wooden furniture by category wise:

MAHARAJA SWINGS

CABINETS & CHESTERS

COFFEE TABLES

CONSOLE ENTRANCE TABLES

SOFA & TAKHTS

BOOKSHELF & DISPLAY CABINET

MIRROR FRAMES

DINING TABLE

WRITING STUDY TABLE

CHAIRS

Carpet roll wall to wall refers to carpeting that is sold in large rolls and is installed to cover the entire floor space from one wall to another, providing a seamless and uniform look.

Wall-to-wall carpet rolls are commonly used in various settings, including:

• Residential Spaces: Living rooms, bedrooms, and hallways for a cozy and continuous flooring option. 
• Commercial Spaces: Offices, conference rooms, and hotel rooms for professional and cohesive aesthetics. 
• Public Areas: Theaters, libraries, and schools for durability and sound absorption. 
• Hospitality: Hotels and resorts for luxurious comfort and design continuity. 

These carpets are chosen for their ability to create a smooth, polished appearance and enhance the overall ambiance of the space.

Carpet tile, also known as carpet squares or modular carpet, are types of carpeting made up of individual tiles or squares rather than one continuous roll.

Carpet tiles are versatile and can be used in various settings, including:

• Commercial Spaces: Offices, retail stores, and hotels benefit from easy installation, maintenance, and the ability to replace individual tiles as needed. 
• Educational Facilities: Schools and universities appreciate the durability and flexibility of carpet tiles in high-traffic areas like classrooms and corridors. 
• Residential Settings: Homeowners use carpet tiles in basements, playrooms, and home offices for their convenience and design options. 
• Healthcare Environments: Hospitals and clinics often utilize carpet tiles in patient rooms and waiting areas for comfort and easy cleaning. 

Carpet tiles offer numerous advantages, including flexibility in design, ease of installation, and the ability to replace damaged tiles without replacing the entire floor covering. They are available in a wide range of colors, patterns, and textures to suit various design preferences and functional needs.

Vinyl flooring is a type of synthetic flooring material that mimics the look and feel of hardwood flooring. It is composed of vinyl layers adhered to a rigid core, with a printed design layer on top that replicates the appearance of wood grain.

SPC (Stone Polymer Composite) flooring is a type of rigid core vinyl flooring composed of a mixture of limestone and stabilizers encased in a vinyl core. This construction gives SPC flooring exceptional stability, durability, and water resistance.

These flooring are commonly used in:

• Residential Settings: Living rooms, bedrooms, kitchens, and bathrooms for its durability, water resistance, and ease of maintenance. 
• Commercial Spaces: Offices, retail stores, restaurants, and healthcare facilities where durability, aesthetics, and cost-effectiveness are important considerations. 
• High-Traffic Areas: Due to its resilience and resistance to scratches, stains, and moisture, vinyl plank flooring is suitable for areas with heavy foot traffic. 

Both Vinyl & SPC flooring provides a cost-effective and versatile flooring solution with a wide range of design options, including wood and stone looks.

Yes, we maintain a ready stock of our most popular products to ensure quick availability and prompt delivery to our customers. 

And Yes, we are the direct stockist of our products. By managing our inventory in-house, we can maintain quality control and offer competitive pricing to our customers. 

Feel free to browse our selection of ready-to-ship items on our website or contact our customer service team for more information on stock availability. 

CARPETS & RUGS:

As with all wear and tear products, our rugs do not come withwarranty. However, we use high quality materials to make our rugs. It willlast you a long time with proper care. 

FURNITURE:

Our furniture is made up of solid wood which is considered to last generations. It is made in cottage industry where artists carve their art on each furniture pieces all by hand, hence no mechanical or electronic structure is involved in furniture which needs warranty. These can be re-polished or restored to enhance its grace. We have a team of professional experts and can provide you service to restore your furniture.*Note no warranty or service on wear and tear fabric, textile, cushion, upholstery.

CARPET ROLL & CARPET TILE FLOORING:

The carpet roll wall to wall and carpet tiles come with an Antishock warranty and limited wear and color warranty depends on type material and collection. Please view the period of warranty and complete details in the description & specification tab of each product.

Yes, the products showcased on the website are mostly using actual products to maintain true colors of the products. However, depending on the resolution of your device's screen, there might be slight variation in the color of the actual product and it's website image. However, the colour should not fall of a different group of colour, e.g.; Red vs Green
You are always welcome to contact us to get more pics

Yes, you can shop with confidence. Crown provides high-quality products and good service to build trust with our customers. View our Google profile to see customer reviews, or browse our real projects by category below.

Click to view Project Gallery by catgeory:

Carpets & Rugs — Project Gallery

Office Carpet Tile — Project Gallery

Carpet Roll Wall to Wall — Project Gallery

Customise Project Carpets — Project Gallery

Masjid Mosque Carpets — Project Gallery

Vinyl & SPC Flooring — Project Gallery

Artificial Grass Carpet — Project Gallery

Wooden Furniture — Project Gallery

Yes — we specialize in fully customized rugs and carpets. 
You can choose your own size, shape, color, pattern, and material, including hand-tufted wool/silk rugs, sisal & jute weaves, hotel-grade Axminster/nylon printed carpets, and natural wool braided rugs.

Our process is simple:
→ Consultation (share your vision and room details) 
→ Design (we send a custom proposal) 
→ Production (your rug is handcrafted) 
→ Delivery (installed at your convenience). 

Most custom orders take 4–8 weeks depending on complexity.

To start, WhatsApp us with your room photos and requirements, or view our Custom Carpets page for full details and examples

Yes, absolutely! Just WhatsApp us photos of your room along with the space measurements (Length x Width), and our team will suggest rugs that match your style, room size, and budget.

If you'd like to see and feel the material first, we're happy to arrange a physical sample. And if none of our ready-stock rugs feel quite right, we also offer fully custom-made rugs — tailored to your exact size, color, pattern, and material preferences.

As a general rule: in living rooms, choose a rug large enough for at least the front legs of your sofa and coffee table to sit on it — this creates a connected, premium look. 

In dining rooms, the rug should extend at least 60cm beyond the table on all sides so chairs stay on the rug when pulled out. 

In bedrooms, a rug under the front two-thirds of the bed works well. 

For outdoor/indoor-outdoor spaces, choose weather-resistant materials like from our collection sisal jute rugs or our outdoor collection.

For more information on how to arrange area rugs in various living spaces you are welcome to take our expert opinion via WhatsApp

Click to view Project Gallery by catgeory:

Carpets & Rugs — Project Gallery

Office Carpet Tile — Project Gallery

Carpet Roll Wall to Wall — Project Gallery

Customise Project Carpets — Project Gallery

Masjid Mosque Carpets — Project Gallery

Vinyl & SPC Flooring — Project Gallery

Artificial Grass Carpet — Project Gallery

Wooden Furniture — Project Gallery

All products are in our online store. However, all products listed may not be displayed in the showroom. To ensure that the products you are looking for are available in our retail stores you can contact us beforehand.

Made to Order Carpet means fully customized rugs and carpets. 
You can choose your own size, shape, color, pattern, and material, including hand-tufted wool/silk rugs, sisal & jute weaves, hotel-grade Axminster/nylon printed carpets, and natural wool braided rugs.

Our process is simple:
→ Consultation (share your vision and room details) 
→ Design (we send a custom proposal) 
→ Production (your rug is handcrafted) 
→ Delivery (installed at your convenience). 

Most custom orders take 4–8 weeks depending on complexity.

To start, WhatsApp us with your room photos and requirements, or view our Custom Carpets page for full details and examples

Vacuum regularly to remove loose soil and dust — this is the single most important habit for extending your rug's life. 

Attend to spills immediately: blot (don't rub) with a clean, dry cloth to avoid spreading the stain. 

Rotate your rug every 6–12 months for even wear and fading. 

Avoid direct, prolonged sunlight where possible, as it can fade colors over time. 

For deep or professional cleaning, we recommend having your rug serviced every 12–18 months depending on foot traffic.

Have a specific stain or care question? WhatsApp us and we'll advise.

This can happen for a few reasons:

1. The product is sold out and may replenish, unless discontinued from future production.

2. It's part of a clearance collection that may no longer be available, replaced by newer collections following current design trends.

Please contact us via WhatsApp or email us about the product you're interested in, and we'll try to accommodate your needs.

For most orders, we just need a simple Length x Width of your space to give you a quick, accurate quote — no visit required. Just WhatsApp us your measurements and we'll get you sorted fast.

For larger or more complex areas — wall-to-wall carpets, mosque carpets, vinyl & SPC flooring, artificial grass, or bigger commercial carpet tile installations — we offer a free home or site visit to measure precisely and advise on the best options before you commit. 
Furniture usually doesn't need a visit since customers already know their space dimensions, but we're happy to arrange one if it helps.

Contact us to arrange a visit, or simply WhatsApp us your L x W for a fast quote.

For custom-made rugs, carpets, wall-to-wall flooring, vinyl & SPC flooring, carpet tiles, and artificial grass, yes — we're happy to provide physical samples so you can see and feel the material before committing to your order. Simply contact us or WhatsApp us to request one.

For ready-stock rugs, we don't carry separate cut swatches, since each rug is a complete finished piece rather than a material sold by the roll. However, you're welcome to visit our showroom to see the exact rugs in person before purchasing.

Yes — we regularly supply carpets and flooring for hotels, offices, mosques, and other commercial projects. You can see examples of our completed work in our Project Gallery, including Masjid Mosque Carpets, Hotel Carpet Roll Wall to Wall installations, Corporate Office Carpet Tile or Vinyl & SPC Flooring.

Whether you're a contractor, interior designer, architect, or a regular customer, if you have a layout plan, measurements, or a Bill of Quantities (BQ) with specifications, share it with us and we'll help identify the right product to match your requirements.

For bulk or corporate orders, we offer volume pricing and a free site visit to assess your space.

Contact us or WhatsApp our team with your project details, and we'll provide a customized quote and timeline.

Most of our furniture arrives fully assembled and ready to use. 
The exception is our Maharaja Swings — for outstation and overseas deliveries, swings are delivered unassembled to save space and simplify logistics.

Within Klang Valley, we deliver and install your swing for you. For outstation customers, self-installation is simple and quick — we provide a video tutorial to guide you through the process step by step.

No problem! For customers who can't visit us in person, we offer "feel videos" for our products — short videos showing the actual texture, quality, and look of the item up close, so you can get a real sense of how it looks and feels before deciding. This helps you make a quick, confident decision without needing to be physically present.

Just WhatsApp us the product you're interested in, and we'll send you a feel video along with any other details you need.

Persian rugs feature intricate, detailed patterns and rich colors, with designs rooted in centuries-old traditions from historic Persia (modern-day Iran). They tend to suit classic, elegant, or traditional interiors.

Modern/contemporary rugs favor bold abstract patterns, minimal textures, and often pastel or statement colors — ideal for clean, minimalist, or contemporary interiors.

Tribal & kilim rugs originate from nomadic tribal traditions across regions like Afghanistan, Central Asia, Turkey, and Morocco. They feature bold geometric designs and vibrant colors, well-suited to eclectic, bohemian, or globally-inspired interiors.

Click to browse our full range: Persian Carpets · Modern Carpets · Vintage & Tribal Carpets

Hand-tufted rugs are handmade using a tufting gun to punch yarn through a fabric backing, then sealed with a secondary backing (usually canvas or latex). They offer a great balance of craftsmanship and affordability, with a plush, soft feel.

Hand-knotted rugs are the most labor-intensive and traditional method — each knot is tied by hand, often taking months to complete a single rug. This results in exceptional durability (can last generations) and is typically the most valuable/premium type.

Machine-made rugs are woven by machines at scale, offering consistent patterns at a more accessible price point. Quality machine-made rugs can still be highly durable, just with less handcraft variation than hand-tufted or hand-knotted pieces.

We offer all three types — WhatsApp us to ask which type suits your budget and durability needs.

Yes — many of our carpets and rugs are well-suited for busy households. Durable, low-pile options are easier to clean and more resistant to wear from pets and kids, while stain-conscious material choices help with everyday spills and mess. If allergies are a concern, natural fiber options like wool tend to trap fewer allergens than some synthetic materials.

Let us know your household needs and we'll recommend the best options — WhatsApp us for personalized suggestions.

Both handle Malaysia's humidity well, but SPC (Stone Polymer Composite) flooring is generally the better choice for high-humidity conditions. Its rigid limestone-based core makes it more dimensionally stable — meaning it resists warping, swelling, or expansion from moisture better than standard vinyl. This makes SPC especially suitable for kitchens, bathrooms, and ground-floor areas prone to dampness.

Standard vinyl flooring is still a solid, cost-effective choice for most residential areas with normal humidity exposure, like bedrooms and living rooms.

Not sure which fits your space? WhatsApp us your room details and we'll recommend the best option.

And also click to browse our Vinyl & SPC Flooring collection.

Carpet tiles are ideal if you want flexibility — individual tiles can be replaced without redoing the whole floor, installation is faster, and you can mix patterns for zoning different areas. Great for offices expecting future layout changes.

Broadloom (roll) carpet gives a seamless, more premium continuous look, often preferred for boardrooms, hotel lobbies, or spaces where a polished, uninterrupted appearance matters more than modularity.

Most offices benefit from a mix: carpet tiles in high-traffic zones (near entrances, pantry) and broadloom in presentation spaces. Contact us for a recommendation based on your office layout

Mosque carpets have specific requirements beyond regular carpets:

Pile height and density — should be comfortable for prostration (sujud) while remaining firm enough for durability under heavy daily foot traffic

Prayer line markings (saff lines) — ensure straight, evenly spaced congregational rows

Fire safety rating — important for public buildings and often required by local authorities

Easy maintenance — mosques see high traffic, so stain resistance and ease of cleaning matter

Qibla-oriented design — many mosque carpets feature mihrab-style patterns aligned to guide prayer direction

We supply Masjid/Raudah-style carpets designed specifically for these needs. View our Masjid Mosque Carpets galleryor WhatsApp us for a project consultation.

Yes — our artificial grass carpets are designed to withstand Malaysia's tropical climate. They're UV-stabilized to resist fading under constant sun exposure, and have proper drainage backing so heavy rain doesn't cause pooling or waterlogging. They also don't require the watering, mowing, or fertilizing that natural grass needs in our humid conditions, making them a low-maintenance option for patios, balconies, and outdoor entertaining areas.

View our real project pictures of Artificial Grass Carpet  or WhatsApp us for recommendations based on your space.

You can check the status of your order by selecting ‘Track Your Order’. Then, key in your Order ID and email address in the designated fields. You will be able to see the status of your order; Processing, Cancelled, Failed, Refunded, or On Hold.

Once you place an order, we begin to process orders immediately.

Please contact us via  Whatsapp or email us the same day you made purchase with your order number, the name/product code of the item and we will attempt to accommodate your request. Once the order is processed, we cannot accept cancellation nor changes.

Shipping depends on the product and type of order. Please refer to our Shipping & Delivery Policy to view complete details on shipping time product and location wise.

you have not received any tracking number within 48 hours (working days) from the date of order. Please contact us via WhatsApp and we will do the necessary.

We accept PayPal, E-wallet, BNPL, QR Pay Online Banking & Credit Card payments via our trusted online payment gateway partners.

Once you have placed an order you will shortly receive a confirmation email. Kindly check your inbox, junk/spam folder. If you have not received your order confirmation email please contact us immediately.

You may contact us via WhatsApp

Yes ofcourse, you can view our privacy policy here

Hi there, yes we do have installment plans. Our installment plan is 6 months and 12 months 0% interest. For online purchase we have Maybank, CIMB Bank, HongLeong Bank and American Express.In store purchase we accept Maybank, CIMB Bank, HSBC, Standard Chartered, UOB, American Express, Affin Bank, Alliance Bank, citiBank, AmBank Group, BSN, OCBC and RHB.

Yes, we do have BUY NOW PAY LATER payment method. We accept atome buy now pay later.

Of course. We want to ensure that our customers receive the best of our products.

It varies depending on the product and type.

Please refer to the Shipping and Delivery Policy here

It varies depending on the product and type.

Please refer to the Shipping and Delivery Policy here

We will be using a courier service, lalamove/grab service, third-party outsourced lorry transporter service to deliver, depending on the product and location.

For Sabah/Sarawak and International orders we will use the means of transport by Air or Sea depending on the product, weight, size and other necessary requirements.

Once we have packed your goods to be delivered, we will send you an email with the tracking number or equivalent necessary document to view your delivery progress.

Yes we do deliver all over West and East Malaysia and Singapore. Kindly contact us for further information.

Yes we are capable to deliver internationally. For Shipping charges please view at the time of check-out, or contact us for further information.

Please contact us immediately via our WhatsApp Chat feature or email us.

We practice processing orders immediately. Please contact us on the same purchase day and we will accommodate your requests.

We cannot modify your order after the shipping process has started.

For customised/made to order/ pre-order goods can only be modified if the manufacturing or procurement process for your original order has not started.

Please contact us immediately via our WhastApp Chat feature or email us.

Your shipping address can be changed if your order has not left our warehouse.

Please ensure that you are available to accept delivery.

If delivery is missed, a second delivery attempt can be arranged, costs of which will be borned by the Buyer.

Returns are subject to the store’s return policy. Full Terms & Conditions for returns/refund/exchange can be found here

Customers are required to arrange their own courier to return the item to us in good condition. Refund of courier charges will be dependent on the nature of the refund.

As soon as we start processing your return package at our warehouse, you will receive an email to confirm that we have received and are processing your order.

Upon successful return and acceptance of your return goods, “Store Credits” will be issued to you via “Your Store Account” for you to make any new orders on www.crownhandicrafts.com.my
Full Terms & Conditions for returns/refund/exchange can be found here

If you believe the product you’ve ordered is damaged, the incorrect items have been delivered, or your order hasn’t arrived within the specified time frame, please email us along with order details and the proof of damage or incorrect product received. 

Yes, we welcome partnerships with interior designers who are interested in reselling our products to their clients. As a partner, you'll have access to our exclusive product catalog, competitive pricing, and dedicated support to meet the unique needs of your projects. Click here to view benefits and steps to become our partner.

Absolutely! We welcome partnerships with furniture showrooms interested in expanding their product offerings to include our premium carpets. Collaborating with us as a partner allows you to enhance your showroom's selection and provide your customers with high-quality flooring options. Click here to view benefits and steps to become our partner.

Yes, we offer an affiliate partnership program for social media influencers interested in promoting our products to their followers. As an affiliate partner, you can earn commissions for each sale generated through your unique affiliate links or discount codes. Click here to view benefits and steps to become our partner.

Don’t worry if you’ve forgotten your password! At login page, simply click the ‘Forgot Your Password?’. You will direct to a page to key in your username OR email to create a new password.

You must log into your account using your old email address and click on ‘Edit Profile’ under user dashboard. Once you key in your new preferred email, hit ‘Update Profile’ and your changes will be saved!